The Lambeth Promise

One of the most common complaints about Lambeth Council that we heard as local councillors used to be that the council seemed unresponsive, and did not listen to residents needs. Since winning control of the Council in 2006, Lambeth Labour have worked very hard to make sure that council officers understand the need to offer decent levels of customer service to people who access our services.

As part of the recent improvement, Lambeth has recently issued this statement about 'The Lambeth Promise':

'At Lambeth we believe that the needs of our customers should be at the forefront of everything we do. Continuous improvement on the delivery of our services is important to us, and we are committed to ensuring that our residents always receive the highest standard of care. We want you to know the council is on your side. And to give you confidence that you will receive an excellent service every time you contact us, use our services or do business with us, we've created the Lambeth Promise. The Lambeth Promise sets the standard of care that you should expect from us through a series of pledges that we have adopted as a key part of delivering our services.

The Promise makes the following commitment to you, our residents:

Lambeth Council is committed to ensuring you receive a high level of service. We will be helpful, open and honest with you and always aim to make a real difference.

We pledge to:

treat you as an individual with dignity, fairness, courtesy and respect at all times

make every effort to get it right first time. When we can't help you straight away we will let you know why and when we will be able to help

say sorry if things go wrong. We'll listen to you and tell you how we'll try and put things right and learn from it

work with you to develop your trust and confidence in our services

respond to your requests, comments and complaints promptly

To find out more about the Lambeth Promise and what it means for you, watch our video which features Woodmansterne children's centre in Streatham and the impact it has had on the local community.'